Contact Us

We look forward to providing you with a better shopping experience and customer service every time you visit our e-store.

Your feedback/suggestions/comments will be invaluable for us. Get in touch with us and share your inputs.

Our customer support executives would love to answer all your queries regarding the products, order placing, status of the order, shipping & delivery and much more.

You may also send in your questions with an email at and we'll be happy to respond as soon as we can. If you want your concern to be escalated to the supervisor, send us an email at and one of our managers will be in touch.

Toll-Free Number : 1-800-279-7001

Toll-Free Fax: 1-800-456-5864


Hours of Operation for Customer Support

9:00am to 6:00pm CST from Monday to Saturday

Note: Please consult your veterinarian in case your pet has any serious health issues or needs immediate attention.


Due to the prevailing situation of COVID-19, Our customer service team is only able to support you via email at this time. We request you to leave a voice message or send us an email and we will get back to you at the earliest. We apologize for any inconvenience caused. Thank you for your understanding.