Terms & Conditions

Terms of Use and Services


Welcome to Canada Vet Express. Your use of this website is governed by these Terms and Conditions. By using and accessing this website you agree and consent to the Terms of Use and Conditions (“Terms”) of the Site and the applicable laws and agreements. In the event of any conflict or dispute, the terms of use and conditions that are given on the site shall govern us.

Privacy Policy

Your personal information is totally safe and secure under our Privacy Policy. Your use of the Site is also guided by Privacy Policy. For more inform, please read our Privacy Policy.


Cookies are the small pockets of information that are stored on a user’s computer. They are designed to hold a modest amount of specific data to a particular website or client for a period of time and can be used or accessed by the web server, client computer or a third party. We collect information through cookies that help us enhance your experience and the products and services we provide. The cookies that we use at Canada Vet Express allow our website to work and help us to understand what information and advertising are most useful to visitors.

Site Security

Infringing, misusing or attempting to violate the security of the Site is strictly prohibited, including, without limitation to accessing personal data not intended for your use or logging onto a server or an account which you are not authorized to access; attempting to scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" sending unsolicited email, including promotions and/or advertising of products or services; attempting to obtain products not properly ordered or fully paid for; harassing the site owner or its users; or forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

User Information

The information and content of the Services including product descriptions, blogs, articles or any other material on pet health are solely for informational purposes only. It should not be taken as specific advice or treatment for your pet health care or illness without the guidance of any professional or a veterinarian.


Copyright Law

The content of the Services including texts, photographs, trade names, images, service marks, logos and other materials (“Content’) is an intellectual property and proprietary of Canada Vet Express and protected by copyright guidelines. The use of any of the Content without the written consent from Canada Vet Express may be subjected to the violation of copyrights of Canada Vet Express. Unless specified by Terms, no portion of Site, fully or partly, may be used, republished, copied, transmitted or distributed in any way or form without written consent of the company.

Product Display

The product images are displayed as accurately as possible. However, at times, pack images may differ due to new packaging or redesigning of the product by the manufacturer. With respect to this, we cannot guarantee the color you see matches the product image. Note that the product color displayed color may also vary depending on the device or monitor you may be using.

Prices/ Offer Pricing

The prices, sales, deals, offers or discount rates on our website are subject to change without notice. We reserve the right to discontinue or limit sales and offers including the right to refuse sales to resellers.

Terms Of Sale

We may refuse to process or complete any order you place with us for any reason. We reserve the right to reject your order if we know the purchases are for resale as a part of any business unless agreed in writing by Canada Vet Express.

Pet Care products ordered outside your country may be subject to control restrictions by the customs department or health product regulator. When items are ordered from outside your country, please ensure that you are aware of any rules pertaining to importation of pet supplies as these may result in non-delivery or delay. We cannot take liability for items being imported into countries where restrictions are in place. You will be fully liable for the cost of the order if the item is held by customs or your regulating authority.

Resale is usually prohibited by the laws of the importing country. Import duties and taxes may have to be paid in some countries. It is the recipients' responsibility to obtain details of these charges from customs & excise in the country to which goods are being dispatched.

We accept no responsibility if your order is stopped by international customs and cannot accept responsibility for packages held by customs.

If by mistake you have ordered something from us which violates your jurisdiction's importation laws and you were made aware of such laws, we may help you return/dispose off the pet supplies you ordered for refund so that you don't violate the law. We do not endorse illegal importation/sale of our products and service in any jurisdiction

Disclaimers Of Warranties

The information and data contained on the site are provided "AS IS”, and “AS AVAILABLE". You agree to the use of the Site and that any information contained therein is at your sole discretion. To the fullest extent permitted by law, Canada Vet Express does not make any express or implied warranties, representations, endorsements or conditions with respect to the site or the information, including without limitation, warranties as to merchantability, operation, non-infringement, usefulness, completeness, accuracy, correctness, reliability and fitness for a particular purpose, and any warranties that may arise during a course of dealing, course of performance or usage of trade.

Furthermore, Canada Vet Express do not warranty or guarantee that your use of this site will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system. You have the sole responsibility for adequate protection and backup of data and/or equipment and to take all precautions to scan for computer viruses or other destructive properties.


We do not appreciate or support sharing or transmission of any confidential or proprietary material to Canada Vet Express. Any content, ideas, suggestions or concepts that are communicated or offered to Canada Vet Express through services or otherwise shall become the property of our company and may be treated as non-confidential and non-proprietary, which may be used for any purpose whatsoever, including, but not limited to marketing products and services.

We strictly prohibit the posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.


We reserve the right to terminate your access to the Services and use of the website, or any portion thereof, at any time, for any reason or for no reason at all, without any notice. Upon any such termination, you are entitled to destroy any Content obtained from the Site, its Services and all the copies thereof.

Third Parties And Third Party Websites/Applications

Canada Vet Express Terms, Services, and Site may contain links from or to the other websites (Third Party Websites). We are not responsible for or control any of these Third Parties. Canada Vet Express does monitor, review, endorse, approve or investigate any such Third Party links or applications to ensure their authenticity, accuracy or appropriateness. We are not accountable for any content, images, services, products or any other material of Third Parties linked to or from the Site.

Linking, sharing and endorsing to other sites is solely at your risk and Canada Vet Express shall not be liable with respect to any loss or damage of any kind incurred as a result of any dealings between you and the third party, or as a result of the presence of such third party link or application on the Site.

Limitation of Liability

Under no circumstances, or any legal or equitable theory, shall Canada Vet Express or its Directors, employees, officers, agents, vendors or suppliers be liable to you or any other person for any direct or indirect losses or damages, whether special, incidental or consequential or otherwise arising out of or in connection with the use of, inability to use, or malfunction of this website. You will be solely responsible for any damage or loss of data to your computer system or other property that results from the use of this site, including the downloading of any material. Canada Vet Express will not be liable for damages of any kind arising from the purchase or use of products offered for sale on this site, including direct, indirect, incidental, punitive and consequential damages(i.e.death or injury of an animal or a person). Some states may limit the ability of vendors to disclaim implied warranties or the use of the site altogether; therefore the context of this paragraph may not apply to you.

This comprehensive limitation of liability applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other action, even if an authorized representative of Canada Vet Express has been advised of or should have known of the possibility of such damages.Our liabilities are only restricted to the refund and replacement of the purchased product.


Except expressed in a particular notice or disclaimer posted by or on behalf of Canada Vet Express, the Terms of Use and Conditions, Privacy policy and any other terms incorporated or referred to herein constitute the entire agreement between you and Canada Vet Express with respect to the Terms of Use.


The Terms of Use and Conditions are subject to changes at any time without any prior notice. Furthermore, the Services and Content including images, information, logos or any other material provided on or by the Site may be changed or updated anytime without any notice. The changes will be updated directly on this page without any notice. By continuing the use of this website, you agree to these Terms and the changes applied.

Last updated: Nov 18, 2021
Contact Us

If you have any queries related to Terms of Use or Conditions, please contact us at:

Email: support@canadavetexpress.com

Toll-Free: 1-800-279-7001 Mon-Sat 9 AM to 6 PM CST

For more information, click on the links given at the bottom.