Shipping Fee
We provide free shipping on all orders above $49 within the USA. For orders below $49, a $9.95 shipping fee will be applied. If you’d like to track your package, you can opt for our Tracked Shipping service for an additional $6.49 while placing your order.
Tracking details are updated within 48–72 hours of order placement.
Orders shipped outside the USA will incur a flat shipping fee of $9.95.
Shipping Time
During weekdays, all orders are processed and dispatched within 24 hours. In the cases of weekends and holidays, orders are processed on the next working day.
Within the USA, our standard shipping time is between 10-15 business days from the day they are shipped. Orders shipped outside the USA, take about 21-28 days for delivery.
If you have any questions regarding order shipping, please feel free to reach out to our customer service help desk at toll-free number 1-800-279-7001 (Mon-Fri 7 AM - 7 PM PST / Sat 7 AM - 4 PM PST) and or write us an email at support@canadavetexpress.com.
Delivery Guarantee
If at all, your order is not delivered within 30 working days, we will either reship the order or will process a complete refund for the same as per your convenience.
Shipping can take longer than normal during certain times of the year, such as holidays or during extreme weather conditions. We request you to be a little patient in these times.
In the case of reship/refund: If you end up receiving the original order after receiving a refund or a reshipment, we request you to contact our customer support team at 1-800-279-7001 or send us an email at support@canadavetexpress.com. You can either return the order or keep the merchandise at a discounted price.
Note: In the case of an incorrect/incomplete address, no refunds/reshipments shall be offered.
Returns and Refunds
We provide '100% Customer Satisfaction & Money Back Guarantee' on all orders.
You may return a product and/or an order you are not happy with after receiving. If you wish to make a return, please contact our customer support department immediately after receipt of the order. We'll provide you with the return address and 'Return Authorization Number (RAN). The refund will be processed upon the receipt of the returned product. Refund shall reflect back within 3-5 business days to the same mode of payment order was placed with.
