Regardless of the size or the value of your order, we provide free shipping on all orders shipped within the USA. If you want to have a tracking number for your shipment, you can opt for 'Tracked Shipping' option by paying an additional $6.49 while placing the order.
Please note, the tracking number gets updated within 48-72 hours you placing the order.
Orders shipped to countries other than the USA shall incur $9.95 shipping fees.
During weekdays, all orders are processed and dispatched within 24 hours. In the cases of weekends and holidays, orders are processed on the next working day.
Within the USA, our standard shipping time is between 10-15 business days from the day they are shipped. Orders shipped outside the USA, take about 21-28 days for delivery.
If you have any questions regarding order shipping, please feel free to reach out to our customer service help desk at toll-free number 1-800-279-7001 (Mon-Sat, 9am to 6pm CST) and or write us an email at email@example.com.
If at all, your order is not delivered within 30 working days, we will either reship the order or will process a complete refund for the same as per your convenience.
Shipping can take longer than normal during certain times of the year, such as holidays or during extreme weather conditions. VetSupply requests you to be a little patient in these times.
In the case of reship/refund: If you end up receiving the original order after receiving a refund or a reshipment, we request you to contact our customer support team at 1-800-279-7001 or send us an email at firstname.lastname@example.org. You can either return the order or keep the merchandise at a discounted price.
Note: In the case of an incorrect/incomplete address, no refunds/reshipments shall be offered.
Returns and Refunds
We provide '100% Customer Satisfaction & Money Back Guarantee' on all orders.
You may return a product and/or an order you are not happy with after receiving. If you wish to make a return, please contact our customer support department immediately after receipt of the order. We'll provide you with the return address and 'Return Authorization Number (RAN). The refund will be processed upon the receipt of the returned product. Refund shall reflect back within 3-5 business days to the same mode of payment order was placed with.