20% + 10%
Extra Discount
Use Code: BFRIDAY20

Shipping Policy

Shipping Charges

 

We offer FREE shipping on all our orders irrespective of the size of your order. For those customers who preferred tracked deliveries, we offer Tracked Shipping for $6.49.

 

 

Shipping Time

 

We dispatch all orders within 24 hours except when the order is placed on a holiday. On an average, it takes about 10-15 working days to deliver an order to any destination in America.

 

For any queries regarding order delivery, please contact us on our toll free number 1-800-279-7001 (Monday-Saturday, 9 AM to 6 PM CST). You can also drop us an email at support@canadavetexpress.com

 

For tracked shipping, it may take around 48 to 72 hours for tracking numbers to be reflected in the tracking system from the day of shipment.

 

 

Guaranteed Delivery

 

In case your order is not delivered within 30 working days, we will reship it or refund it as per your preference.

 

Do bear in mind that shipping can take longer than usual at certain times of the year, like during the holiday season or during extreme weather conditions and we do request for a little patience at these times.

 

In case, you receive your original order after it has been refunded or reshipped, we request you to contact us at 1-800-279-7001 or email us - support@canadavetexpress.com for the returns process. In case. you would like to keep the package, do let us know and we will bill it to you at a discounted price.

 

Please note that in case of incorrect address, we will not be able to offer a refund or reship on the order.

 

 

Returns and Refunds

 

We offer “100% Satisfaction and Money Back Guarantee” on all orders, if you are not happy with your purchase then please contact our customer care team immediately. In case you want to return your order, our customer care agent will provide you with “ Return Authorization Number” (RTN) and our return address. Upon receipt of the returned product, we will make the refund. The refund will appear on your credit card within 3-5 working days.