Shipping is free when you buy from CanadaVetExpress. Regardless of the order size, we provide free shipping on all orders shipping within the USA.
For customers who want to keep track of the shipments, they can opt for 'tracked shipping' by paying an additional $6.49 before checking out. It approximately takes 48 to 72 hours for the tracking numbers to be reflected in the system.
Orders shipping to countries other than the USA shall be subject to pay $9.95 shipping charges.
During weekdays, all orders are dispatched within 24 hours of being placed. Orders placed during weekends or on holidays are processed for shipping on the next working day.
Across the USA, our shipping takes about 10-15 business days from the date they're shipped. Orders shipped to countries other than the USA take about 21-28 days for delivery.
For any questions regarding shipping, reach our customer service desk at 1-800-279-7001 (Mon-Sat, 9 am to 6 pm CST) or write us an email at firstname.lastname@example.org.
In case your order is not delivered within 30 working days, we will reship it or refund it as per your preference.
Do bear in mind that shipping can take longer than usual at certain times of the year, like during the holiday season or during extreme weather conditions and we do request a little patience at these times.
In the case of reshipping or refund - If you receive the original order after it's been reshipped or refunded, we request you to reach out to our customer service team at 1-800-279-7001 or email us - email@example.com . You may either return the merchandise or keep it at a discounted price per your preference.
Please note that in case of an incorrect/incomplete address, we will not be able to offer a refund or reship the order.
Returns and Refunds
We offer “100% Satisfaction and Money Back Guarantee” on all orders, if you are not happy with the product received, please contact our customer care department immediately after receipt of the order.
In case you want to return your order, our customer care agent will provide you with “Return Authorization Number (RTN)” and our return address. Upon receipt of the returned product, we'll process the due refund that will reflect on the same mode of payment within 3-5 working days.