Do you sell only branded products?

Yes! We sell pet care supplies from all major animal pharmaceutical brands.

Are your prices in US Dollars?

Yes, all of CanadaVetExpress' prices are in US Dollars. The money will be charged in US Dollars regardless of where you are paying from.

What are your shipping charges?

We have a free shipping policy under which we do not charge money for shipping our products within the USA. However, we also offer Tracked Shipping at a small charge of $6.49. Shipping charges shall be applicable to the orders placed from all countries other than the USA.

How long do you take to dispatch an order?

We dispatch the order on the same day of receiving it with the exception of holidays. Orders received on holidays are dispatched on the next working day.

How long do you take to deliver the order?

We make it a point to deliver the orders within 10-15 working days. In addition, if the order does not reach the destination within 30 days then we either reship the order or make a full refund, whatever is the choice of the customer.

However, we do not reship or refund the amount if the address provided is inaccurate and incomplete.

Will I get any notification about my order?

Yes! On dispatching your order, we will be sending you an email with order and shipment details. You need to logon to our website for checking the order status. You can also call our customer representative team for order regarding information. Call us on our toll free number 1-800-279-7001 (Monday-Saturday, 9 AM to 6 PM CST).

For tracked shipping, it may take around 48 to 72 hours for tracking numbers to be reflected in the tracking system from the day of shipment.

Is it possible to return order in case of any issue?

If by any chance, you want to return your order then please call our customer service team within 7 days of placing the order. You can make a call on the toll free number 1-800-279-7001 or drop us an email at support@canadavetexpress.com.

We will be sending you Return Authorization Number (RAN) and return address. On receiving these two, you can send us the products. Please make sure that the product package should be unopened.

In case of any issue with the order, will I get a refund?

If the order does not reach you within 30 days of placing it then you will get full refund without any delays. Again, you will be entitled for a full refund on returning unopened products. The mode of refund will be same as the mode of payment.

How long will it take to get a refund?

Refunds can be expected within 3-5 working days through the mode you used for payment.

How can I change an already placed order?

To change the order, call us on our toll free number 1-800-279-7001 (Monday to Saturday, 9 AM to 6 PM CST) or write to us at support@canadavetexpress.com.

Kindly note that we will be able change an order only if we get an order change request before the order is dispatched.

You can check the order status on our site. If it displays "SHIPPED" or "DISPENSED" then we will not be able to change the order as the shipment has already been made and the parcel would be with the postal department.

General queries:
Why do you offer pet products at lowest prices?

We want to bridge the gap between branded pet care products and affordable pet care. We buy large quantities of pet supplies from global markets, direct manufacturers and famous wholesalers. Due to low overheads, we are able to offer cost effective prices to our customers.

Do you offer genuine products?

Yes! Our product catalogue includes top manufacturers like Bayer, Merial, Novartis, Pfizer, Virbac etc. We buy directly from the manufacturers or from authorized wholesalers to ensure that we buy and offer genuine pet care supplies. Team of veterinarians who believe in high quality and great results monitors our purchase deals. This way, we purchase and sell only genuine pet care supplies.

Is it secure to shop online from canadavetexpress.com?

Absolutely! We are reliable pet supplies provider as we have implemented 256 bit encryption (SSL technology) on all our payment gateways. Our site avails world?s finest online payment processors. Moreover, we strictly adhere to PCI (Payment Card Industry) standards. To sum up, we take due measures to keep your payment details and private information secure and safe.

Will you be delivering the same product as shown on the site?

Please note that product images displayed on the site are for illustrative purposes. There can be chances that the package you received may differ from the image displayed but the product within the package would be the exactly what you have ordered. It would be the same product from the same brand with the same ingredients and the same dosage.

Somehow, I am unable to place my order. Can you please help?

At times, the Cookies setting of browser creates trouble while placing the order. Cookies may not be set properly or may have expired. This would result in booting you out of the browser. Please delete Cookies first and then place order from a new browsing window.

If you cannot place the order even after doing this then call our customer care representatives on 1-800-279-7001. Call us between Monday and Saturday between 9 AM to 6 PM CST.

Why am I charged with ?Cash Advance Fee? or ?International Transaction Fee? when I make payment to you?

These charges are issued by the bank that issued your credit card. Not all banks follow this process but a few of them does. Unfortunately, your bank is one of them. They charge 1% or 2% extra on the transactions that are registered as international transactions. Our bank or we have no control over these charges.

Kindly contact your bank and ask them about these charges. If they are imposing such extra charges then you can order from another card. As our product prices are nominal, such charges would not hamper your savings. Please note that since we have nothing to do with these charges we will not refund such bank transaction charges.

Sometimes images on website are different from product received, why?

All images shown are for illustration purposes only. Actual product may vary due to product enhancement or supplier change. Sometimes, due to differences in monitors, colors of products may also appear different to those shown on the site. Also, some products may have an associated image only, which are for reference and illustration purpose only.

For further details, please contact us on:

Toll Free Tel: 1-800-279-7001

Toll Free Fax: 1-800-456-5864

Email: support@canadavetexpress.com